Terms of Service

• Hospital — the hospital, clinic, or medical practice that registers for and subscribes to Mediaar.
• Staff — hospital administrators, doctors, receptionists, and other users the Hospital adds to its account.
• Patient Data — any patient information entered into Mediaar, including CNIC, contact details, visit history, consultation notes, and prescriptions.
• Portals — the Hospital, Doctor, and Receptionist portals, and any Mediaar patient app, through which the service is accessed.

Mediaar provides cloud-based software for running a hospital or clinic, including:

• CNIC-based patient records shared across reception, doctors, and hospital staff
• Consultation records with General, Eye, and Dental templates
• Voice dictation for consultation notes
• Digital prescriptions with medicine autocomplete and allergy warnings
• A token queue board for managing the day's appointments
• Department, facility, staff, and pricing management
• Role-based access, per-staff permissions, and an activity log

We may add, change, or retire features over time. We will give reasonable notice before removing a feature that is central to your plan.

• The person who registers the Hospital must be authorised to act on its behalf and to accept these Terms for it.
• The Hospital is responsible for adding and removing Staff, and for setting what each Staff member can access.
• Each account is for one person. Staff must not share their sign-in details.
• You must keep passwords confidential and notify us immediately at the contact below if you suspect unauthorised access.
• The Hospital is responsible for all activity carried out under its accounts.
• Registration details you provide must be accurate and kept up to date.

• Mediaar is offered on monthly and yearly plans, priced in PKR. Plans differ by the number of doctors, receptionists, and departments you can add.
• Payments are made by bank transfer. Your subscription is activated once our team has verified your payment.
• Subscription fees are billed in advance for each billing cycle.
• Failed or overdue payments may result in temporary suspension of the service until payment is received.
• Applicable taxes and statutory charges are added where required.

Cancellations, refunds, upgrades, and downgrades are covered by our Refund & Cancellation Policy, which forms part of these Terms.

The Hospital owns the Patient Data it enters into Mediaar and remains responsible for it. Mediaar stores and processes Patient Data on the Hospital's behalf, only to provide the service.

The Hospital agrees to:

• Collect and enter Patient Data lawfully, with any patient consent required by applicable law.
• Keep Patient Data accurate and up to date.
• Give Staff access only to the information they need for their role.
• Comply with all laws and professional rules that apply to medical records and patient confidentiality.

Patient records are available only to Staff of the Hospital that holds them. We do not sell Patient Data, and we do not share it with third parties except as needed to run the service (for example, hosting and SMS delivery providers) or where required by law. See our Privacy Policy for more detail.

Mediaar is a record-keeping and workflow tool. It does not provide medical advice, diagnosis, or treatment.

• All clinical decisions remain the sole responsibility of the treating doctor and the Hospital.
• Voice dictation, medicine autocomplete, and allergy warnings are aids only. Doctors must review every note and prescription before saving, printing, or sharing it.
• Mediaar is not responsible for clinical outcomes resulting from information entered, or not entered, into the platform.

You must not:

• Use Mediaar for any unlawful purpose, or to store data you have no right to hold.
• Access or attempt to access another hospital's data or accounts.
• Probe, scan, or test the security of the platform without our written permission.
• Copy, resell, reverse-engineer, or build a competing product from Mediaar.
• Upload malware or interfere with the normal operation of the service.
• Enter false or misleading patient or payment information.

We protect the platform with role-based portals, per-staff permissions, an activity log for key actions, and session timeouts for idle hospital and reception sessions. No system is completely secure, so the Hospital must also follow good security practice, such as using strong passwords and removing Staff access promptly when someone leaves.

• We aim to keep Mediaar available at all times, but we do not guarantee uninterrupted or error-free service.
• We may carry out scheduled maintenance and will try to do so outside normal clinic hours where possible.
• Extended outages caused by a fault on our side may qualify for a credit or partial refund, as set out in the Refund & Cancellation Policy.
• For support, contact contact@idenbrid.com.

Mediaar, including its software, design, templates, and branding, is owned by IDENBRID Inc. Your subscription gives the Hospital a limited, non-exclusive, non-transferable right to use Mediaar for its own operations during the subscription period. No other rights are granted.

• The Hospital may cancel its subscription at any time, as described in the Refund & Cancellation Policy.
• We may suspend or terminate access if payment is overdue, if these Terms are breached, or if continued access poses a security or legal risk.
• Where reasonable, we will notify the Hospital before suspension and give it a chance to resolve the issue.
• After termination, the Hospital may contact contact@idenbrid.com to discuss access to, or a copy of, its data.

To the maximum extent permitted by law, Mediaar and IDENBRID Inc. are not liable for any indirect, incidental, or consequential loss, including loss of revenue, data, or goodwill. Our total liability for any claim relating to the service is limited to the subscription fees the Hospital paid in the three months before the claim arose.

We may update these Terms from time to time. When we make material changes, we will update the date at the top of this page and notify registered hospitals by email or through the portal. Continuing to use Mediaar after the changes take effect means you accept the updated Terms.

These Terms are governed by the laws of the Islamic Republic of Pakistan, with the courts of Lahore, Punjab having exclusive jurisdiction over any dispute.

For questions about these Terms:

• Email: contact@idenbrid.com
• Address: IDENBRID INC., B1F, Building No. 176, Y Block, Street 11, DHA Phase 3, Lahore, Pakistan