Mediaar – Subscription, Billing & Account Management Policy

This policy outlines how Mediaar manages subscriptions, billing, upgrades, downgrades, cancellations, and implementation services.

1. Fixed Monthly Billing

All customers are billed on a fixed date each month (e.g., the 25th).

Example

Benefits

Customers may cancel their subscription at any time with no long-term contract or cancellation penalty.

Cancellation scenarios, policy and refund
Scenario	Policy	Refund
Cancel before the next renewal date	Service remains active until the end of the current paid billing period. Future renewals are cancelled.	No refund for any unused days.
Cancel after renewal payment has been processed	Service continues until the end of the paid billing period.	No refund for the current billing period.
Annual subscription	Service continues until the prepaid annual term expires.	Annual subscriptions are non-refundable once activated.
Free trial	Trial ends immediately or on the scheduled expiry date.	No payment is collected during the trial period.
Billing error	If a customer is charged in the middle of the month for the subscription.	We refund the remaining amount.

Customers may upgrade their subscription plan at any time.

Upgrades become effective immediately after confirmation.
Additional doctors, branches, or higher-tier features are activated immediately.
Only the prorated difference for the remaining billing period is charged.
The new subscription price applies from the next full billing cycle.

Example

Upgrade from Small Practice (PKR 10,000/month) to Professional (PKR 20,000/month) halfway through the billing cycle:

Customers may request a downgrade at any time.

Downgrades become effective from the next billing cycle.
Current billing and features remain unchanged until the current subscription period ends.
No refund is provided for unused time in the current billing cycle.
User accounts exceeding the new plan limits must be deactivated, while all patient data remains securely stored.

A one-time implementation fee may apply depending on the selected subscription plan. Implementation services may include:

The implementation fee is charged once and is non-refundable after implementation has commenced.

Monthly and annual subscription plans are available.
Annual subscriptions may be eligible for discounted pricing.
Subscription fees are billed in advance.
Failed or overdue payments may result in temporary service suspension until payment is received.
Applicable taxes and statutory charges will be added where required.