Frequently asked questions
How Mediaar works for hospitals, doctors and front desk teams.
How does a hospital join Mediaar?
Choose a plan, register your hospital and create your account, then submit payment by bank transfer with a deposit slip. The Mediaar team verifies it and activates your subscription. Our team can also set your hospital up for you.
Who adds doctors and receptionists?
Your hospital does, from the Hospital Portal. You decide what each doctor and receptionist can access, and which doctors each receptionist works with.
How do staff sign in?
Hospital staff, doctors and receptionists sign in with email and password at the shared Mediaar sign-in page. On first sign-in they set their own password.
How are patients identified?
By CNIC. Reception and doctors can search by CNIC, name or phone, or scan the patient's Mediaar QR code.
How much does it cost?
Plans are priced in PKR, billed monthly or yearly, and differ by how many doctors, receptionists and departments you can add. See the current plans in the pricing section.
Which specialties are supported?
Consultation records come with General, Eye and Dental templates. The Dental template includes an odontogram, and dental hospitals also get a price list and lab orders.
What languages are supported?
The portals are in English, and voice dictation works in English.
Who can see patient data?
Patient records are available to staff of the hospital that holds them, through role-based portals with permissions your hospital controls. Key actions are logged, and idle hospital and reception sessions time out.
Is there an app for patients?
A Mediaar patient app for iOS and Android is being prepared for release. We'll share details here once it's available.