Mediaar – Subscription, Billing & Account Management Policy
Last updated: October 28, 2026
This policy outlines how Mediaar manages subscriptions, billing, upgrades, downgrades, and cancellations.
1. Fixed Monthly Billing
All customers are billed on a fixed date each month (e.g., the 20th).
Example
- Subscribe: 1 June.
- First invoice is prorated until 25 June.
- Future renewals occur on the 25th of each month.
Benefits
- Simplifies finance and invoice management.
2. Cancellation Policy
Customers may cancel their subscription at any time with no long-term contract or cancellation penalty.
| Scenario | Policy | Refund |
|---|---|---|
| Cancel before the next renewal date | Service remains active until the end of the current paid billing period. Future renewals are cancelled. | No refund in any way. |
| Cancel after renewal payment has been processed | Service remains active until the end of the paid billing period. | No refund for the current billing period. |
| Annual subscription | Service continues until the prepaid annual term expires. | Annual subscriptions are non-refundable once activated. |
| Free trial | Trial ends immediately or on the scheduled expiry date. | No payment is collected during the trial period. |
| Billing case | If a customer pays for a subscription partway through the month. | Yes, the remaining amount is refunded. |
3. Upgrade Policy
Customers may upgrade their subscription at any time.
- Upgrades become effective immediately after confirmation.
- Additional doctors, branches, or higher-tier features are activated immediately.
- Only the prorated difference for the remaining billing period is charged.
- The new subscription price applies from the next full billing cycle.
Example
Upgrade from Small Practice (PKR 10,000/month) to Professional (PKR 20,000/month) halfway through the billing cycle:
- Immediate access to the Professional Plan.
- Prorated difference charged for the remaining period.
- Future renewals billed at PKR 20,000/month.
4. Downgrade Policy
Customers may request a downgrade at any time.
- Downgrades become effective from the next billing cycle.
- Current billing and features remain unchanged until the current subscription period ends.
- No refund is provided for unused time in the current billing cycle.
- User accounts exceeding the new plan limit become inactive (read-only), while all patient data remains securely stored.
5. Billing Terms
- Monthly and annual subscription plans are available.
- Annual subscriptions may qualify for discounted pricing.
- Subscription fees are billed in advance.
- Failed or overdue payments may result in temporary service suspension until payment is received.
- Applicable taxes and statutory charges will be added where required.